Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, fostering a values-driven community. They are seeking a Client Services Escalation Analyst responsible for managing customer escalations, ensuring customer satisfaction, and providing critical thinking and problem-solving support.

Responsibilities

• Manage customer escalations and ensure customer satisfaction
• Provide critical thinking and problem-solving support
• Communicate effectively with clients and team members
• Maintain professional etiquette and organizational abilities

Skills

• Bachelor's degree in business, Management, or a related field
• 3-5 years of experience in client services or a related role
• Communication
• Critical Thinking
• Customer Relationship Management (CRM)
• Independent Judgment
• Problem Solving
• Professional Collaboration
• Customer Service Certification
• CRM Certification
• Critical Thinking Certification

Benefits

• Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.

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