Note: The job is a remote job and is open to candidates in USA. North American Risk Services (NARS) is a Third-party Claims Administrator seeking a Client Relations Manager with experience in Workers Comp Claims. This role focuses on managing relationships with agents, carriers, and self-insured partners, enhancing customer satisfaction, and identifying new business opportunities.

Responsibilities

• Must Have Workers Comp Claims Experience
• Develop additional opportunities by networking with existing clients
• Occasional cold call prospecting
• Heavy travel involved
• Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities
• Ensure complete understanding and insight of customer’s needs and intentions
• Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct
• Prepare and conduct business presentations
• Transmit reports to and from clients. Oversee stewardship reporting process
• Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements
• Identify issues that impact consistency and customer satisfaction and work with leadership to resolve
• Develop and enforce departmental processes and procedures
• Guide stewardship presentation process and assist with the identification of trends
• Ensure overall client retention
• Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking engagements
• Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
• Actively participate in local and national trade associations
• Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed

Skills

• Must Have Workers Comp Claims Experience
• 4-6 years' of client relationship experience
• Ability to manage multiple projects and clients
• Strong communication and interpersonal skills

Company Overview