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[Remote] Client Program Manager – SDR Performance (B2B Tech)

Remote · Australia Full-time

Note: The job is a remote job and is open to candidates in USA. The Pipeline Group (TPG) provides end-to-end Pipeline Generation services for B2B tech companies. As a Client Program Manager, you will oversee strategic revenue programs to ensure client goals are met through performance evaluation and cross-functional collaboration.

Responsibilities

  • Own the project performance tracking process—monitor outreach activity, lead flow, conversion metrics, and pipeline velocity to ensure each program stays on track
  • Conduct daily and weekly performance inspections to identify risks, spot opportunities, and drive program health
  • Maintain alignment with client expectations by tracking progress against success criteria and ROI benchmarks
  • Facilitate weekly review meetings with cross-functional stakeholders (GTM, Content, NOC, Enablement, Systems, Operations, Leadership)
  • Drive alignment across messaging, data, and outreach strategy by evaluating what’s working and what needs improvement ​​for each client in your portfolio
  • Ensure all resources (ICP, conversation guides, messaging, data, campaigns) are accurate, up-to-date, and aligned to client goals
  • Partner with Enablement, Content, and Data teams to flag ineffective assets and propose adjustments
  • Track what’s working, what’s not, and drive pivots in strategy through collaborative workflows
  • Own project-wide resource readiness and quality control—Enablement owns coaching execution
  • Act as the primary operations liaison across all assigned accounts
  • Lead executive briefings, build client-facing narratives, and present ROI updates
  • Manage project onboarding/offboarding experience from a systems and process lens
  • Collaborate with Leadership to shape customer expansion
  • Proactively escalate issues impacting performance (e.g., campaign breakdowns, data gaps, tech misalignment)
  • Initiate content audits, enrichment reviews, and repair proposals when metrics decline
  • Partner with Enablement Managers to align repair/replace plans when xDR performance drops

Skills

  • 3+ years of experience in program/project management, revenue operations, or sales performance roles
  • Strong data inspection capabilities (Salesforce, outreach tools, pipeline metrics)
  • Proven experience managing or overseeing SDR teams across multiple outbound programs, with direct accountability for performance outcomes and pipeline impact
  • Deep understanding of outbound SDR/BDR operations and pipeline health levers
  • Proven track record of driving customer outcomes, retention, and expansion through operational excellence
  • Familiarity with ICP validation, message-market fit, outbound strategy, and xDR lifecycle management
  • Exceptional cross-functional collaboration and executive communication skills

Benefits

  • Permanent Remote Work Model – No commuting. Work from wherever you’re most productive.
  • Competitive Compensation – $100,000 base + performance commission.
  • Growth & Development – Fast-track opportunities for advancement in a high-growth company.
  • Day-One Benefits – Medical, Dental, Vision, Life Insurance, FSA, etc.
  • 401K – Plan for your long-term future with our retirement program.
  • Mental Health Support – 3 Paid Mental Health Days per year + Employee Assistance Program (EAP).
  • Community Impact – 1 Paid Volunteer Day per year.
  • Unlimited PTO – Take the time you need (after 90 days).
  • Home Office Setup – Laptop, desk, chair, and more provided.

Company Overview

  • The Pipeline Group combines battle-tested SDRs with proprietary technology, data to build sales pipline for tech companies. It was founded in 2017, and is headquartered in San Jose, California, USA, with a workforce of 201-500 employees. Its website is https://www.thepipelinegroup.io.
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