Note: The job is a remote job and is open to candidates in USA. NoGigiddy is a digital platform built for gig workers and side hustlers, connecting them with real earning opportunities. As a Chat & Community Support Specialist, you will handle live chat support, respond to community posts, and ensure every user feels heard and helped.

Responsibilities

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Skills

• No degree required
• Fast, accurate typing — live chat moves quickly
• Excellent written communication — clear and empathetic
• Able to handle multiple conversations simultaneously without dropping quality
• Patient with frustrated users — you de-escalate, you don't match energy
• Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus

Benefits

• Fully remote
• Flexible scheduling across support windows
• Paid training on platform and support tools
• Access to the full NoGigiddy earning opportunity network

Company Overview