Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. They are seeking a Customer Service Representative to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Responsibilities

• Providing comprehensive customer service to test takers via email, telephone, and online chat
• Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner
• Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders
• Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials
• Providing input to updates of registration and reporting databases
• Tracking customer requests and providing input for improving customer service

Skills

• At least one year of work experience in customer service, preferably in a Call Centre environment
• Sensitivity to inquiries from test takers for whom English is not their first language
• Knowledge and experience with business and office procedures, practices, and their applications
• Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email
• A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines
• Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills
• Must be eligible to work in Canada

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