Note: The job is a remote job and is open to candidates in USA. Sorenson Communications is one of the world’s leading language services providers, and they are seeking a Central Operations Administrator. The role involves supporting staffing levels, maintaining attendance and timesheet records, and providing customer service through various communication channels.

Responsibilities

• Support same day staffing levels to meet customer demand and service levels
• Maintenance and reconciliation of attendance records
• Maintenance and reconciliation of timesheet records
• Generate and send daily updates as requested by Operations management
• Assist Coordinators with scheduling
• Answer incoming telephone and/or videophone calls while providing superior phone service to all customers
• Input data accurately into various software programs
• Triage of emails, voicemails, and text messages to the appropriate Coordinator and/or Team
• Receive customer compliments and complaints and direct to Operations Management
• Complete other ad hoc duties as assigned
• The above statements describe the general nature and level of work of this position. This is not intended to be an exhaustive list of responsibilities and duties required
• A person in this position will be asked to perform other related duties as assigned or requested

Skills

• Strong communication skills
• Problem solving and follow-up skills
• Ability to coordinate and perform several tasks simultaneously
• Able to work independently and in a dispersed team environment
• Excellent customer service skills
• Ability to follow directions and orders in all assignments given
• Keeping focus on priorities while progressing all tasks to completion
• Working knowledge of basic computer functions
• Experience working with Microsoft Excel, Outlook, and Word
• Trustworthy with proprietary company information
• Able to sit/stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance is required
• Positive attitude
• Team player
• Good interpersonal communication skills
• Able to work across company departments
• Possess the requisite integrity to maintain the information in strictest confidence
• Fluency in American Sign Language

Company Overview