Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that focuses on solving business challenges in the healthcare sector. They are seeking a motivated Call Center Representative to assist healthcare professionals with billing requirements, policy questions, and Medicaid-related inquiries while delivering excellent customer service and maintaining accurate documentation.

Responsibilities

• Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutes
• Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members
• Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity
• Demonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals
• Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information

Skills

• High School Diploma or equivalent (GED)
• 1–2 years of experience in customer service or a call center environment
• Excellent oral and written communication skills
• Strong customer service abilities
• Professional telephone etiquette
• Positive, patient attitude
• Self-starter who can multitask and solve problems effectively in a fast-paced environment
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Ability to navigate multiple computer systems
• Ability to handle a high volume of inbound provider calls
• Ability to communicate professionally and efficiently to resolve issues
• Ability to accurately document and track all interactions in the designated system
• Strong multitasking, attention to detail, and information retention in a fast-paced environment
• Ability to maintain consistent attendance and adhere to schedules
• Ensure full HIPAA compliance to protect sensitive information
• Healthcare experience
• Experience working with Medicaid programs
• Familiarity with medical claims processing or review

Benefits

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities

Company Overview