Note The job is a remote job and is open to candidates in USA. Milestone Technologies, Inc. is seeking an experienced Senior Business Analyst with a strong background in business analysis, project management, and OCM/change management. The ideal candidate will serve as a liaison between client stakeholders and development teams, ensuring successful delivery of automated ITSM solutions along with organizational change management.

Responsibilities

Coordinate and facilitate communication between client stakeholders and solution development teams, including geographically distributed groups both onshore and offshore Analyze client ITSM and CMDB challenges to help refine and optimize proposed automated solutions Develop persona-based organizational change management (OCM) artifacts such as communications, training materials, and job aids Conduct training sessions for end-users, service desk agents, and resolver groups to ensure smooth adoption of new technologies and processes Skills 8+ years of experience as a Business Analyst Proven Project Management experience Recent Change Management/OCM Experience ITSM/IT Service Management experience Hands-on experience with technology and process implementation or migration initiatives Excellent written and verbal communications skills Minimum of 8 years overall experience in business analysis Proven past experience in project management Expertise in change management, organizational change, and stakeholder management Knowledge of ITSM processes and technologies Hands-on experience with technology and process implementation or migration initiatives Experience with ServiceNow platform Familiarity with Salesforce Knowledge or experience in AI automated solutioning Benefits W2 ONLY - No C2C or Sponsorship 100% Remote - must be somewhat local to Fremont, CA Three+ month W2 Contract We also offer comprehensive benefits. Company Overview Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. It was founded in 1997, and is headquartered in Fremont, California, USA, with a workforce of 1001-5000 employees. Its website is http//www.milestonepowered.com.