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[Remote] Benefits Analyst – Benefits Administration and Service Excellence
Note: The job is a remote job and is open to candidates in USA. Iron Mountain is a company that provides expert solutions in records and information management, digital transformation services, and more. They are seeking a detail-oriented and customer-focused Benefits Analyst to manage benefit configuration, vendor billing, escalated customer service support, and financial operations across the United States and Canada.
Responsibilities
- Manage Purchase Order setup, handle comprehensive billing workflows for all United States and Canadian benefit vendors, and support the Annual Open Enrollment execution
- Resolve escalated employee and vendor benefits inquiries, managing advanced cases within the ServiceNow platform with high-quality customer care
- Partner with internal cross-functional teams to draft, review, and test system configuration requirements and design targeted, employee-facing benefits communications
- Maintain operational compliance for assigned benefits by monitoring legislative updates, leveraging data reporting to provide operational insights, and developing clear standard operating procedures
Skills
- 3+ years of progressive, hands-on experience in benefits administration and financial billing operations
- Strong knowledge of North American benefits administration processes, vendor management practices, and intricate plan documents
- Proven capability in aggregating, manipulating, and analyzing data sets, census files, and operational reports
- Highly preferred practical expertise in Workday and ServiceNow
- Strong aptitude for numbers, structural problem-solving, and managing complex vendor purchase orders and invoice reconciliations
- A proven ability to prioritize competing operational initiatives, articulate clear process workflows, and manage high-stakes priorities smoothly
- Practical expertise in Workday and ServiceNow
Benefits
- Location: Full-Time Remote
- Competitive compensation and benefits aligned with the experience.
- Flexible work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Company Overview