Open role
[Remote] Associate IT Operations Engineer
Note: The job is a remote job and is open to candidates in USA. iSoftStone, Inc. is seeking an Associate IT Operations Engineer to join their team in Carson, CA. The successful candidate will provide Tier 1 and Tier 2 IT support for office staff and game developers, maintaining workplace systems and network infrastructure to ensure high availability and performance.
Responsibilities
- Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals)
- Support game development workstations and performance-critical tools
- Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches)
- Maintain on-prem servers, storage, virtualization, and build pipelines
- Monitor system health, resolve incidents, and escalate when required
- Maintain documentation, asset inventory, and operational runbooks
- Improve IT workflows, automation, and service efficiency
- Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce)
Skills
- Five+ years in IT operations, service desk, or infrastructure support
- Experience supporting Windows and macOS in production environments
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V.)
- Familiarity with DevOps tools or build systems in game or software environments
- Experience troubleshooting PC hardware, GPUs, and peripherals
- Strong customer service mindset and problem-solving skills
- Clear communication with developers, artists, and production teams
- Ability to prioritize in fast-paced studio environments
- Proactive, detail-oriented, and service-driven
- Experience supporting game engines (Unity / Unreal.)
- Knowledge of Perforce, Git, Jenkins, build farms, render farms
- Experience with high-performance workstations or GPU pipelines
- Exposure to on-prem DevOps automation and build systems
- Exposure to or experience with CI/CD tools
- Exposure to or experience with on-prem DevOps environments and DevOps tools (Git, Jenkins, Perforce)
Company Overview