Note: The job is a remote job and is open to candidates in USA. Highmark Inc. is seeking an Account Support Analyst to provide account support activities associated with the quoting, setup, implementation, and administration of groups and accounts. The role involves resolving benefit inquiries, handling error management, and analyzing the implementation of new products and benefit enhancements.

Responsibilities

• Load and maintain group information and benefit files. (20%)
• Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
• Handle error management and ensure files are corrected. (20%)
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
• May assist with training new employees. (10%)
• Other duties as assigned or requested

Skills

• 1 years of relevant, progressive experience in the area of specialization
• High School/GED
• None
• Experience in health care, insurance or sales
• Associates
• Producer License- Accident & Health

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