Note: The job is a remote job and is open to candidates in USA. Asana is a leading platform for human + AI collaboration, and they are seeking an Enterprise Solutions Engineer to drive customer acquisition and revenue growth. In this role, you will partner with Account Executives to provide technical validation and develop solutions for IT and service teams.

Responsibilities

• Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing everything from discovery to tailored product demonstrations and close
• Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders
• Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape
• Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts
• Build repeatable demo assets, technical collateral, and structured feedback loops to enable the broader field organization as this service management motion scales
• Surface customer objections and product gaps directly to Product, Product Marketing, and Sales leadership to actively inform the product roadmap and go-to-market strategy

Skills

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Possesses a strong background in solutions consulting, sales engineering, or a similar customer-facing technical role, with a clear understanding of IT and service team personas
• Proven discovery and technical validation skills, with the ability to uncover workflows, technical constraints, and decision criteria before architecting a solution
• Skilled at presenting product demonstrations, workshops, and whiteboard sessions to both technical and executive audiences
• Capable of explaining technical concepts clearly and credibly, including workflow design, data structures, integrations, and automation concepts
• Thrives in ambiguity and early-stage environments where messaging, product capabilities, and playbooks are actively evolving in real time
• Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

Company Overview

Company H1B Sponsorship