Note: The job is a remote job and is open to candidates in USA. UST HealthProof is a mission-driven company that transforms lives through technology. They are seeking a Healthcare Account Manager to manage client relationships, ensure service delivery, and drive revenue growth for assigned accounts while acting as a bridge between the client and internal teams.

Responsibilities

• Build and maintain strong relationships with client stakeholders
• Serve as the primary point of contact for all account-related matters
• Understand client business goals, challenges, and expectations
• Ensure high levels of customer satisfaction and trust
• Manage relationships at senior stakeholder levels (including C-level) and maintain client trust
• Identify upsell and cross-sell opportunities within existing accounts
• Drive revenue growth, profitability, and account expansion
• Lead contract renewals and extensions
• Take end-to-end responsibility for account/service delivery outcomes, including:
• Resource management
• Financial performance
• SLA adherence
• Ensure timely delivery of services aligned with client expectations
• Develop and execute Account Operating Plan aligned with business goals
• Provide strategic inputs to clients (e.g., digital transformation, process improvements)
• Act as a trusted advisor to the client

Skills

• At least 4 years of enterprise in account management
• Strong communication & client management skills
• Business and financial acumen
• Negotiation and problem-solving
• Strategic thinking
• Stakeholder management
• Knowledge of tools (CRM, reporting dashboards)

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
• Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• 10 paid holidays
• Are eligible for paid bereavement leave and jury duty
• Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
• Eligible for medical, dental, and vision insurance
• Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits
• Regular employees may purchase additional voluntary short-term disability benefits
• Participate in a Health Savings Account (HSA)
• Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• Part-time employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• Full-time temporary employees are eligible to participate in the Company’s 401(k) program with employer matching
• Full-time temporary employees and their dependents residing in the US are eligible for medical, dental, and vision insurance
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws

Company Overview