Job Description

• Monitor compliance to national and international quality standards and related regulations.
• Participate in quality related activities such as audit, qualification program, claims etc.
• Any other ad-hoc duties as assigned by the Management/Manager from time to time.
• Act as a representative for operations to Internal and External Stakeholders
• Manage stakeholder expectations and ensure timely completion of project deadlines.
• Create and write Standard Operations Procedures
• Create Process flowcharts.
• Conduct Internal and External Training with operational staff.
• Coordinate with IT team for enhancement systems integration
• Manage testing for IT projects.
• Support on daily operational issues.
• Maintain SOP internally at a regional level.
• Supporting Daily/Weekly/Monthly/KPI reports for customer.
• Attend to customer request on timely matter.
• Act as a Control Tower for communication between internal and external customer.
• Aligning processes with internal and external operation.
• Work with Operation Manager to make improvement for operation.
• Conduct training for internal operation if there are new requirement from customer.
• Maintain good relationship with customer.
• Support adhoc quotation if required.
• Travel overseas if required.
• Any other ad-hoc duties as assigned by the Management/Manager from time to time.

Job Requirements

• Min Diploma in Logistics/Supply Chain/Transportation/International Business and 2 years working experience in Freight Forwarding/Logistics Industry, Air/Ocean freight experience is a plus.
• Good command of written and spoken English, proficiency in other languages is a bonus as to liaise with other regional offices.
• Proficient in MS Office and Teams.
• Experience in at least one aspect of freight forwarding operations either Export or Import, with both experiences will be added advantage.
• Detail oriented and good time management.
• A good team player.
• Responsible and able to work remotely to deliver key task completed on time.

Working hours: Mon to Fri 8.30am - 6pm