Job Description

The Quality - Standards Manager I provides leadership, support and consultative services to develop and improve new and existing Aramark Facilities programs and tools. Provides support to individual regions and accounts in the implementation and improvement of systems, standards, and processes to ensure consistency of Aramark operating programs and capabilities from one facility to the next. Job Responsibilities

• Apply technical expertise to evaluate Aramark's operating program standards, measure performance and recommend solutions in order to enhance or improve operations
• Document observations and recommendations with formal reporting methods for client and internal audiences
• Provide national support to our proprietary computerized maintenance management system relative to development upgrades and enhancements
• Publish and maintain Standard Operating Procedures (SOP's) for each specific line of service: Grounds and Landscaping, Operations and Maintenance, and Cleaning
• Liaison with regional Operations Excellence staff, Operations and Sales teams to provide Facilities expertise to Benchmark, APPA and Sustainability
• Provide support to the regional Operational Excellence staff and Operations teams for new facility management accounts and ensure the full implementation of Aramark's operating programs
• Assists in the development, implementation and facilitation of technical training programs for Facilities' Front-Line Managers and employees
• Collaborate nationally with the Directors of Business Development to support facilities programs in selected retention effort and new facilities sales efforts through conducting business surveys and assisting in the creation of business models for potential client opportunities
• Assess and monitor select accounts through compliance audits to ensure compliance with our client contracts, Aramark, government and local safety laws and regulations

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires 1-2 years of technical experience in the appropriate facilities-related operations or similar complex multi-location businesses
• Requires a bachelor's degree or equivalent experience in related field
• Must have an ability to manage multiple projects and assignments in a diverse environment with a focus on client and customer service
• Demonstrates strong interpersonal and communication skills: verbal, written, presentation and the ability to connect with a wide range of people and behavior styles
• Skilled with hand held technology and Microsoft Office
• Proven analytical and decision-making skills
• Creative and flexible in demeanor and style to adapt to new situations in a constantly evolving, dynamic environment
• Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization

Education