Job Description:

• Own and lead the clinician onboarding and end user training programs across all implementations.
• Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date.
• Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.
• Triage and respond to incoming training requests from the broader team , ensuring PX has the assets they need when they need them
• Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.
• Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release
• Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)
• Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.
• Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.
• Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting.
• Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration
• Build materials and tooling that scale — reducing burden on partner-facing teams over time
• Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale
• Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly
• Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention.

Requirements:

• 4+ years of experience in clinician training, learning & development, or a related enablement role — ideally in health tech or clinical education
• Demonstrated experience owning end-to-end content production across live, recorded, and self-serve formats
• Experience implementing or administering an LMS (learning management system)
• Strong project management instincts — you can run a monthly cadence, manage competing requests, and keep a module library current without dropping anything
• High craft standard for content quality, brand consistency, and clinician-appropriate communication
• Comfortable working cross-functionally with Product, PMM, Clinical, and Ops stakeholders
• Strong communication skills and the ability to build trust with both internal teams and partner organizations.

Benefits:

• 14 paid holidays
• flexible PTO for salaried employees, and accrued time off for hourly employees
• Medical, Dental, and Vision coverage for all full-time employees and their families.
• Generous paid parental leave for all full-time employees.
• Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Tax free funds for personal device usage.
• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Monthly contributions for fitness, professional development, coworking, and more.
• Dedicated access to therapy and coaching to help you reach your goals.
• Paid Sabbatical Leave after 5 years of employment.
• Competitive compensation and equity grants for full time employees.