Operations Training Specialist (Corporate Trainer)

• USA - Remote
• Operations
• Full Time
• Remote

Job Description

Summary of Position The Operations Training Specialist will implement and conduct training programs for employees. Deliver training curriculum through the process to facilitate, schedule, and conduct training classes and workshops. Schedule / Shift Standard Responsibilities and Duties

• Provide individual and/or classroom training. (New Employee/Recurrent Training).
• Track employee attendance at workshops and training classes.
• Update and maintain Training intranet sites, training manuals with correct and current information.
• Update and maintain informational profiles with current and up-to-date information.
• Investigate, develop, and implement new procedures for assigned projects.
• Support new approach with micro learning module.
• Test new and enhanced processes and procedures.
• Ensure strong intra departmental communication, display positive team spirit and ensure exemplar customer service.
• Develop supportive relationships with clients and co-workers and demonstrate superior customer service.
• Stay abreast of the new trends and tools
• Maintain good attendance record.
• Other duties as assigned.

Leadership Responsibilities

• Drives for employee engagement through onboarding of new hire and interactions of existing employees.

Required of all CTM Positions

• Embrace CTM’s core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience

• Associate degree or higher preferred
• Must have a minimum of five (5) years' experience as a corporate travel industry agent.
• 2-5 years’ experience in a Training & Development role
• 2-5+ years’ experience working in GDS Sabre

Knowledge, Skills, and Abilities Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding interpersonal skills and capability to work effectively with all levels.
• Demonstrates professionalism and skills to maintain positive image.
• High level of accuracy and attention to detail.
• Must have excellent verbal and written communication skills with a strong background in providing a high level of customer service.
• Must be able to operate the GDS/CRS, phones, and office equipment.
• The ability to multi-task, prioritize and manage timelines to ensure deadlines are met is required.
• Strong attention to detail is a must.
• Must be able to work independently and take initiative to make sound decisions.
• Ability to keep confidential any information, observations, or viewpoints regarding business matters.
• High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
• Working knowledge of technology and PC literacy.
• Proficient on GDS/CRS (Sabre required).
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Ability to speak effectively before small and/or large groups of employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standard situations.
• Must have experience with Microsoft Products (Excel, Word, and Power Point).

EEO Statement CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a