IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. They are seeking an Operations Specialist to support the daily operations of merchant services, including account setup, transaction monitoring, compliance, and customer support.

Responsibilities

• Review and process merchant applications and supporting documents
• Set up new merchant accounts in processing platforms and maintain accurate records
• Monitor daily transaction activity, batch settlements, and funding timelines
• Assist merchants with questions related to payment processing and account activity
• Research and resolve processing errors or system issues with processors and banks
• Support internal teams with reporting, data entry, and administrative tasks
• Identify and escalate issues to the Operations Manager for resolution
• Provide feedback to improve workflows and enhance merchant experience

Skills

• Previous experience in credit card processing, banking, or financial services
• Knowledge of merchant services, payment gateways, and settlement processes
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to multitask and work under tight deadlines
• Proficiency with MS Office and CRM tools
• Experience with ISO/merchant processing systems is a plus

Benefits

• Competitive pay and benefits package.
• Hands-on training in the payments industry.
• Career growth opportunities within a growing ISO.
• Collaborative and supportive work environment.

Company Overview