Summary

Ho-Chunk, Inc.

Job Description

Job Title: Operations and Maintenance (O&M) Program Manager Business Title: Dynamic Systems FLSA Status: Exempt Location: Remote Position Overview Dynamic Systems is seeking an experienced Operations & Maintenance (O&M) Program Manager to lead and oversee facility operations, maintenance programs, and service delivery across assigned contracts or sites. This role is responsible for ensuring operational efficiency, regulatory compliance, and high-quality performance while driving continuous improvement and customer satisfaction. The ideal candidate is a proactive leader with strong technical knowledge, program management experience, and a proven ability to manage teams, budgets, and client relationships in a complex operational environment. Key Responsibilities: Lead the planning, execution, and oversight of all Operations & Maintenance (O&M) activities. Manage day-to-day operations to ensure facilities and systems perform efficiently, safely, and in compliance with contract requirements and applicable standards. Develop and implement preventative and predictive maintenance programs. Oversee subcontractors, vendors, and internal staff to ensure service quality and performance expectations are met. Monitor and manage program budgets, forecasts, and cost controls. Ensure compliance with OSHA regulations, safety programs, and company policies. Serve as the primary point of contact for clients, providing regular updates, performance reports, and issue resolution. Establish and track key performance indicators (KPIs) and metrics to drive continuous improvement. Conduct inspections, audits, and performance reviews to ensure adherence to contract requirements. Lead workforce planning, training, and development initiatives for O&M personnel. Support proposal development, transition efforts, and program startups as needed. Identify and implement process improvements, efficiencies, and cost-saving initiatives. Sets employee expectations, provides training and feedback, and routinely inspects the facility and employee performance and task accomplishment. Collaborates and coordinates with shift leads to ensure execution of services. Manages supply, chemical and equipment usage and training employees in the care, handling and performance with the equipment and supplies and each other. Use data to proactively seek out operational improvements to optimize the operation. Gathers and maintains required administrative tasks for daily, weekly, or monthly reporting. Looks for opportunities to increase revenue by providing additional or periodic services. Perform any additional duties as required. Additional Duties Handle any escalated issues or situations appropriately Manage uniforms, equipment, supplies, and vehicles utilized in support of the Contracts. Maintains appropriate inventories to meet customer/company requirements. Take a proactive role in communicating with the Customer and meeting their needs; meet with customers and employees regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction. Enforce policies as outlined in the handbooks, handouts and procedure manual. Conduct training as required for Safety, duties and responsibilities of all employees. 25% travel Qualifications: Bachelor’s degree in Engineering, Facilities Management, Business Administration, or related field preferred (or equivalent experience). Minimum 5–10 years of experience in operations and maintenance management, facilities management, or similar role. Demonstrated experience managing large-scale O&M programs or government/industrial contracts. Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical systems). Proven leadership and team management skills. Experience managing budgets and financial performance. Excellent communication and client relationship skills. OSHA 30 or higher preferred CHFM Certification Preferred Physical Requirements: Ability to lift and carry heavy objects (up to 50 pounds). Ability to stand, walk, bend, and reach for extended periods. Ability to work with cleaning chemicals and equipment. Ability to work in various environmental conditions (heat, cold, etc.). Our Values: Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence AAP/EEO Statement Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.