Job Description:

• Supporting customers in a high-volume call center environment via phone, chat, and email
• Helping customers book, edit, reschedule, and/or cancel Moving Help services
• Resolving customer concerns efficiently
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Processing, rebooking, and modifying orders
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues and supervisors as necessary
• Providing feedback on the efficiency of the customer service process
• Ensuring customer satisfaction and providing professional customer support

Requirements:

• High school diploma or GED
• Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
• Intermediate keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Active and attentive listening
• Experience working with customer support

Benefits:

• Robust wellness benefits
• Events
• Resources to help team members become the happiest and healthiest they can be