Sunmark Credit Union is a local credit union dedicated to making a positive impact in the community. They are seeking a Member Solution Specialist to provide excellent service to members by addressing their financial inquiries and cross-selling services while ensuring the accuracy of account management.

Responsibilities

• Providing service to members by relaying information through call center channels
• Responding with accurate information
• Researching, and solving members' questions, problems, and complaints
• Cross-selling credit union services to qualified members
• Opening, servicing, and closing all types of personal and business accounts
• Ensuring accuracy

Skills

• High school diploma or equivalent
• Customer service experience with demonstrated sales ability
• Strong computer proficiency
• Ability to work in a fast-paced environment
• Effective and professional communication skills
• Obtain NMLS certification upon hire

Benefits

• Eligible for hybrid schedule after training period, typically 3-4 months, up to 2 days work from home, upon management approval.
• Volunteering through our foundation team
• Career growth opportunities

Company Overview