Suffolk County Council is seeking Customer Support Officers to join their Customer Support team. The role involves providing excellent customer service to residents through various communication methods, primarily telephone enquiries, and requires a proactive and flexible approach.

Responsibilities

• Providing frontline customer service to our residents
• Handling a high volume of telephone enquiries (between 65-85 calls handled per day, per officer)
• Resolving customer queries as much as possible at the first point of contact
• Understanding situations and developing solutions to problems using your own initiative

Skills

• Excellent communicator
• Customer focused
• Organised
• Able to work accurately
• Ability to understand situations and develop solutions to problems using own initiative
• Experience in providing excellent customer service in a fast-paced environment
• Ability to handle a high volume of telephone enquiries (between 65-85 calls handled per day, per officer)

Benefits

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

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