Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare services company, and they are seeking a Certified Pharmacy Technician to support pharmacists in Specialty Rx medication preparation. The role involves processing prescription orders, ensuring adherence to operational processes, and providing customer support through communication with patients and providers.

Responsibilities

• Receive in-bound phone calls from patients and providers
• Enter prescription orders into the system
• Support pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes developed to optimize health outcomes
• Interpret area/department policies, practices and methods for completing assignments with some opportunity for interpretation and/or independent discretion
• Work within defined parameters to identify work expectations and quality standards
• Work under minimal direction

Skills

• Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Florida or Arizona)
• Must be nationally certified by the Pharmacy Technician Certification Board (PTCB) or ExCPT
• 1 or more years of experience as a Pharmacy Technician OR call center experience in a pharmacy or any related call center setting
• Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
• Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
• Excellent communication skills (verbal and written)
• Moderate working knowledge of Excel
• Working knowledge of RxNova, CRM and/or ScriptMed
• Experience using multiple computer applications simultaneously and strong data entry skills

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job

Company Overview

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