Job Description:

• Lead, Manage & Hire a nationally distributed team of PEO Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
• Own the end-to-end PEO Customer Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
• develop and implement detailed standard operating procedures
• ensuring detailed government payroll compliance regulations are documented
• develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
• track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
• identify opportunities for efficiencies in the product that create a better user experience.
• Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
• Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
• Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Benefits, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with PEO payroll regulations.

Requirements:

• 5+ years of PEO Payroll end to end experience with all states.
• 5+ years of PEO Payroll Customer Implementation experience in a SaaS environment.
• 5+ years team management or customer account management or equivalent experience.
• Advanced knowledge in implementing customer’s payroll structure in multiple states to ensure statutory compliance.
• You are passionate about leading and growing a team.
• Strong knowledge of creating standard operating procedures.
• Critical problem-solving abilities with excellent and empathetic communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
• Proficient in using Google Sheets and working in a MacBook Pro environment.
• Not required but is considered a plus if you have a working knowledge of Monday.com, Zendesk, Notion, Slack, Salesforce and Worklio.
• You understand the need and idea to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• Required: You must write and speak fluent English.
• Demonstrates strong automation and AI capabilities

Benefits:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces