Joseph Luke Munguia Agency, LLC is a growing American Family Insurance agency serving Scottsdale, Phoenix, and Safford, Arizona. They are seeking a licensed Customer Service Representative to manage the day-to-day service experience for clients, ensuring professionalism and care in handling service requests and maintaining accurate records.

Responsibilities

• Serve as a primary point of contact for existing clients on billing questions, policy changes, endorsements, and general service requests
• Process policy changes, endorsements, and renewals accurately and on time
• Handle inbound service calls and resolve client issues with professionalism and care
• Collect and submit underwriting documentation after a policy is bound
• Maintain accurate, complete records in our CRM following agency standards
• Support the smooth transition and ongoing service of a newly acquired book of business in the Safford market
• Partner closely with the agency owner and existing service lead to keep clients happy and retention strong

Skills

• Active Arizona Property & Casualty insurance license. Strongly preferred at time of hire. Candidates currently in the licensing process may be considered only if licensed within 30 days of start date
• Strong organizational skills and attention to detail — you close out tasks and don't let things slip
• Excellent phone and written communication skills
• Comfort working in CRM and policy management software
• Reliable, punctual, and able to work independently
• Prior experience in an insurance agency or customer service role
• Familiarity with American Family systems — Salesforce, Guidewire, and Policy Center — is a plus, not required
• Life & Health license a bonus

Benefits

• Two weeks paid time off plus standard holidays, with the opportunity to earn additional flexibility after the probationary period.
• Retirement contribution.
• Clear growth path as the agency expands.

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