Charles Taylor is a highly successful global provider of professional services to the insurance industry. We are seeking an enthusiastic Liability Claims Adjuster to join our Wisconsin team. This a remote position for Wisconsin residents. Position Summary The Claims Adjuster is responsible for investigating liability and APD claims and determining settlement value, if any, based on the individual merits and available defenses of each claim.

Responsibilities

• Receives newly reported claims and records the claim information in claims database accurately
• Investigates claims
• Determines coverage and deductible
• Obtains and reviews all required investigative materials (photos, police reports, etc.)
• Interviews claimants, insureds, and witnesses to determine claim validity, may travel to site to inspect
• Maintains and updates thorough claim notes in a timely manner throughout lifespan of claim
• Sets appropriate reserves for claims
• Communicates claim decisions to claimant, insured
• Works with auto repair provider or contractors to establish appropriate repair costs
• Requests payments through claims database
• Fields calls from insured, or claimant regarding status of claims
• Submits claim to Litigation Manager to request additional authority on claims that exceed current authority
• Maintains files of related documents and forms electronically for clients and insureds according to record retention policy
• Prepares report for insured when claim is closed
• Works with underwriting to help provide relevant information on losses for renewal rates as well as Risk Management to identify trends
• Acts as a backup and as a resource to other Adjusters
• Prepares reports on large losses for internal use as well as for reinsurers as necessary
• Answers questions regarding loss runs from insureds
• Identifies subrogation potential and pursues recovery
• Other duties as assigned

Skills

• Proficient in the full Microsoft Office Suite
• Skilled in reading and interpreting estimates
• Familiar with terminology used in the automotive repair industry
• Knowledgeable in medical terminology, records, and billing processes
• Able to build and maintain effective working relationships
• Adaptable to evolving technologies, with the ability to quickly learn new systems and equipment
• Strong verbal and written communication skills, with the ability to engage effectively at all organizational levels
• Demonstrates a high level of confidentiality and professional discretion
• Maintains a strong commitment to accuracy and quality
• Customer-focused with a service-oriented mindset
• Highly organized with effective time management skills
• Strong attention to detail and an understanding of its impact on business operations
• Capable of working both independently and collaboratively within a team
• Sound judgment and strong decision-making abilities
• Skilled in negotiation and issue resolution
• Active listener with strong interpersonal skills
• Able to manage and resolve situations involving dissatisfied clients professionally

Education and Experience

• High School Degree
• 2-3 Years’ experience in claims adjusting or related fields (auto repair, medical services, restoration, construction)
• Prior work experience in liability claims adjusting - preferred
• Prior work experience with municipal insureds - preferred

Charles Taylor offers a competitive salary commensurate with experience and excellent benefits including medical, dental, vision, disability, life insurance and 401(K) with match. If you are seeking a career where you can achieve great things in a supportive and collaborative environment, then we may be the place for you. Values At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration. Equal Opportunity Employer Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor. About Charles Taylor Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third-party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.