Uphold is a financial technology company that believes on-chain services are the future of finance. They are seeking a curious, customer-obsessed Junior Product Manager to own the strategy, execution, and roadmap for integrating crypto into daily financial life, focusing on improving customer experiences through innovative banking features.

Responsibilities

• Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management
• Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions
• Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience
• Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected
• Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision
• Write clear, concise product requirements and user stories that keep the customer at the center
• Monitor product performance metrics and synthesize findings into actionable next steps
• Stay close to the competitive neo banking landscape and bring fresh thinking to the team

Skills

• 1–3 years of experience in product management, customer success, operations, customer service, or a related role
• A genuine obsession with customer experience — you think in journeys, not system flows
• The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could've changed it
• Exposure to fintech, banking, or payments either professionally or as a highly engaged user
• Experience working cross-functionally in a fast-paced environment
• Comfort with ambiguity and a strong bias toward action
• Exceptional written and verbal communication skills in English
• Familiarity with product tools such as Jira, Notion, and Figma
• Interest or hands-on experience in crypto, Web3, or digital assets
• Experience at a neo bank, challenger bank, or consumer fintech product (even if not in a product management role)
• Demonstrated use of Generative AI tools in a professional or personal context
• A track record of advocating for the customer in a product or operations environment

Benefits

• Stock options
• Performance bonuses
• Comprehensive benefits on top of a competitive salary
• Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence
• Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group
• Development Opportunities: Access training and mentorship programs this is a genuine growth role and we invest in our people
• Hybrid Flexibility: 3 days in our New York City office, with flexibility on the remaining days
• Inclusive Environment: We value and respect diverse perspectives
• Annual bonus program based on individual, team, and company performance
• Generous PTO, healthcare, and employee assistance programs
• Engaging events and celebrations
• Well-stocked office kitchen with a foodie culture

Company Overview

Company H1B Sponsorship