Note: The job is a remote job and is open to candidates in USA. BMC Software empowers nearly 80% of the Forbes Global 100 to accelerate business value through their industry-leading portfolio. They are seeking a Senior Customer Success Specialist to lead post-sales customer success for assigned accounts, providing tailored Success Blueprints and driving customer adoption and satisfaction.

Responsibilities

• Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level
• Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice
• Be responsible for driving customer adoption and success
• Serve as an escalation point for customer issues impacting their success to drive risk mitigation
• Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction
• As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems

Skills

• Excellent communication skills (verbal & written) in English, along with strong customer handling skills
• Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently
• Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience
• Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred
• Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops
• Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas
• 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security)
• Understanding of customer challenges in large mainframe environment and the ability to address them
• Good understanding of cloud technologies
• BS degree in Computer Science or related technical field OR equivalent experience
• Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams

Benefits

• Other rewards may include a variable plan and country specific benefits.
• Travel: up to 10%
• This role can be based remotely in United States
• If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Company Overview

Company H1B Sponsorship