Job Title Icertis Administrator Location Remote (Boston, MA) 6-12 Months Contract (W2/C2C) - (Extension Possible)

Job Description

We are seeking an experienced Icertis Administrator to manage and support the Icertis Contract Lifecycle Management (CLM) platform. This role will be responsible for system configuration, user management, troubleshooting, and day-to-day administration of the Icertis application. The ideal candidate will possess a deep understanding of contract lifecycle management processes, system configurations, and integration support.

Key Responsibilities

• Administer and manage the Icertis CLM platform, including user roles, permissions, and configurations.
• Work closely with legal, procurement, and business teams to support ongoing contract management needs.
• Maintain system workflows, templates, clause libraries, and metadata fields.
• Monitor and troubleshoot issues related to performance, access, and integrations.
• Collaborate with Icertis support and internal IT to resolve system bugs, release management, and upgrades.
• Support UAT testing and change management processes for new features or configuration updates.
• Create and maintain documentation related to Icertis configurations, processes, and standards.
• Train users on system capabilities, enhancements, and best practices. Required Skills & Qualifications
• Overall IT Experience 9-12+ Years
• 3+ years of hands-on experience administering the Icertis Contract Management platform.
• Solid understanding of contract lifecycle management (CLM) workflows and business processes.
• Experience with configuration tasks in Icertis workflows, templates, clause libraries, metadata, etc.
• Familiarity with user access control, roles, permissions, and data security in Icertis.
• Strong troubleshooting skills and ability to resolve system issues efficiently.
• Excellent communication and interpersonal skills to support end-users and collaborate across teams.
• Experience working in agile or ticket-based support environments (e.g., Jira, ServiceNow).

Preferred Qualifications

• Icertis Certified Administrator (if available)
• Experience with Icertis integrations (SAP, Salesforce, DocuSign, etc.)
• Exposure to basic scripting or configuration logic within Icertis
• Prior experience supporting enterprise legal or procurement teams Apply To this Job