About the position We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope. The Hospital Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing hospital accounts. This is a field-based sales role with travel throughout Tennessee, Northern Mississippi and Southwest Virginia (this person can reside anywhere within the state of TN).

Responsibilities

• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.
• Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.
• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
• Implements fee increases or price changes; enforces contract compliance.
• Provide immediate support for less complex service issues; refer to appropriate resources (e.g.: Customer Solutions) for more complex issues and then follow up on resolution.
• Maintain knowledge of all connectivity products (i.e. Quanum, e-orders, e-prescribe) and new tests.
• Ensures compliance with company policies and government regulations.

Requirements

• Five (5) years of successful experience providing services to healthcare providers.
• Three (3) years of sales experience
• Hunter mentality a must!
• Knowledge of reference laboratory business, esoteric tests, and processes
• Knowledge of the healthcare industry, payors, and regulations
• Valid driver’s license

Nice-to-haves

• Bachelor’s Degree Business, Marketing or the Life Sciences