Online Travel Agent Are you passionate about travel? Do you thrive in a dynamic, fast-paced environment? AJD Holiday Services Inc. is expanding, and we're looking for driven individuals to join our team as Online Travel Agent. AJD does work for one of Europe’s top tour operators, and our Chicago team will support the main hub in the Netherlands. If you're eager to help travelers plan their dream vacations with confidence, this could be the perfect opportunity for you! What you’ll do As an Online Travel Agent you’ll be a key part of our customer support team, ensuring smooth and hassle-free bookings for travelers. Your role will include:

• Rectifying bookings: Handle incomplete reservations with ease - whether it’s a downed internet connection, missing confirmation emails, or incorrect details, you’ll get things back on track!
• Making changes: Modify flights or hotel reservations and manage partial cancellations, delivering accurate booking changes while ensuring pricing calculations are clear and precise.
• Booking support: Assist customers with changes and cancellations while offering top-notch service that leaves them excited about their upcoming travel plans.

Work-Life flexibility We know life doesn’t only happen from 9 to 5! Our office offers daytime, evening, and weekend shifts, so you can enjoy a flexible schedule while helping travelers at their convenience. What you bring

• An associate’s degree (or equivalent work experience);
• Passion for the travel industry or relevant industry experience;
• Adaptability and comfort working in a fast-paced, dynamic environment;
• A solution-oriented mindset with a love for tackling new challenges;
• Proficiency in administrative tasks and data entry;
• Fluent in English, both written and spoken;
• Strong number skills, with a working knowledge of Excel;
• Eagerness to learn and grow.

What you’ll get We believe in investing in our employees. When you join our team, you’re joining a company that values your input, encourages development, and rewards growth. Here’s what we offer:

• Competitive pay;
• 15 vacation days (PTO) plus 10 paid Federal Holidays, based on a full-time contract;
• Health care reimbursement: Supporting your health and wellness;
• Professional development: Tired of routine? We’ll challenge you to grow and develop new skills;
• A fun, collaborative work environment: A cozy office where your contributions matter!
• Growth opportunities: We’re a rapidly growing company, and your ideas, initiatives, and input are highly valued.

Important notes

• This position requires in person training but is work from home
• Peak season availability: Time off is limited during peak travel periods (July/August and late December). If you have any planned vacations during these times, please let us know in your first interview.

If you’re ready to be part of an exciting, fast-growing company where you can make a difference, apply today with your resume and cover letter! Job Types: Full-time, Part-time Pay: From $19.00 per hour

Benefits

• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off
• Parental leave

Ability to Commute:

• Chicago, IL 60640 (Required)

Ability to Relocate:

• Chicago, IL 60640: Relocate before starting work (Required)

Work Location: Hybrid remote in Chicago, IL 60640