Role Description At Omnicare, compassion is at the center of everything we do. As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure that you are able to provide top-tier service and resolution for our patient accounts. As a Private Pay Researcher , you will be responsible for monitoring and researching billable insurance on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The Private Pay Researcher is responsible for resolving any resident billing questions or concerns.

• Serve as customer support for long-term care residents, responsible parties, and facilities.
• Collect information and verify account specific billing, insurance, and coding.
• Update and document customer accounts designated in work queues.
• Verify accuracy of existing account standing and progress accounts accordingly.
• Conduct outbound calls to reconcile account issues and outstanding account balances.
• Ensure compliance through strict adherence to federal and state laws, as well as company policy.
• Payment processing and post follow-up.
• Participate in corporate campaign strategies to further leadership led initiatives.

Qualifications

• 1+ years of experience in customer service and a high-volume call environment.
• Demonstrated proficiency in Microsoft Office Suite, specifically Outlook, Word and Excel, as well as technical proficiency in working in multiple systems and softwares simultaneously.

Requirements

• Strong written and verbal communication.
• Strong technical knowledge, including an ability to troubleshoot issues, navigate websites, and toggle between various systems and screens.
• Excellent problem-solving and adaptability skills.
• Ability to work independently.
• Previous experience with long-term care facilities.
• Previous experience working from home.

Education

• High school diploma or GED.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.