Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. The Patient Engagement Representative is primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30am – 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 2-3 weeks of on-the-job training. The hours of the training may be different and will be discussed prior to your start date. Primary Responsibilities:

• Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures
• Articulates clinical services effectively, leading to patient engagement and program participation
• Performs data entry and complete written documentation of calls
• Maintains department productivity levels for customer satisfaction and performance goals
• Communicates positively and professionally with patients, providers, and team members
• Handles inbound and outbound calls via an auto-dialer system
• Completes administrative duties to include processing mail and faxes
• Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of Customer Service experience
• Ability to work an 8-hour shift schedule of 10:30am – 7:00pm CST, Monday – Friday
• It may be necessary, given the business need, to work occasional overtime or weekends

Requirements

• 2+ years of call center experience
• Sales experience
• Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets)
• Bilingual fluency in English and Spanish

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.