Role Description We are looking for a part-time Behavioral Health RN to join our Nursing Operations team. This role is perfect for someone with strong clinical expertise, crisis response skills, and a passion for client advocacy. As a key point of clinical support during scheduled coverage, you’ll play an important role in helping clients receive safe, timely, and effective care while contributing to operational excellence and a supportive client experience. This is a part-time role working a fixed Monday/Tuesday schedule, approximately 16 hours per week. What You’ll Be Doing

• Clinical triage and client support
• Respond to clinical questions and provide same-day nursing assessments when needed
• Address pharmacist inquiries, clarify prescriptions, and manage medications per protocols
• Support complex clients in completing standardized tools
• Provide education to clients regarding medications and treatment plans
• Support the response to client emergencies outside of scheduled appointments, triaging and escalating appropriately
• Serve as a liaison between the Care Team and nursing staff to help resolve complex care matters or client complaints
• Contact clients following discharge or intake, as needed, to ensure they have the right supports and referrals
• Proactively contact clients to encourage engagement in care
• Address client clinical care concerns directly and work to de-escalate situations as they arise
• Monitor and complete assigned tasks within the EHR, CRM, and other communication platforms in a timely fashion per standards
• Coordination of care and clinical operations
• Collaborate with Lavender nurse practitioners to support seamless coordination of care as needed
• Support critical incident response and debriefs in collaboration with clinical leadership
• Provide oversight and follow-up for high-risk clients using dashboards and Lavender protocols
• Perform key person interviews for collateral information to inform diagnosis, as appropriate
• Support complex release of information requests
• Support Care Circle operations to ensure smooth and efficient care
• Coordinate care for hospitalized patients by supporting documentation, communication, and consultation with NP Managers when appropriate
• Support post-acute transitions of care back to Lavender in collaboration with the broader clinical team
• Quality assurance and process improvement
• Support management of the clients of concern list, meetings, and follow-up actions, escalating to QI Council as appropriate
• Document critical incident debriefs following Lavender’s SOP
• Participate in Care Circle huddles, share process improvement suggestions, and support quality initiatives
• Complete requested clinical audits on a regular basis and summarize findings accordingly

Qualifications

• Active, unrestricted compact RN license; ability to obtain additional state licenses as needed
• Bachelor of Science in Nursing (BSN)
• Minimum 3 years of clinical nursing experience, with at least 2 years in psychiatric or behavioral health settings
• Demonstrated skill in triage, crisis response, and complex clinical decision-making
• Experience with care coordination, hospital transitions, and interdisciplinary team collaboration
• Strong communication and de-escalation skills, with experience supporting clients in high-stress or emotionally charged situations
• Proven ability to manage competing priorities, maintain timely follow-up, and support quality improvement initiatives
• Experience conducting chart audits, participating in quality programs, or contributing to compliance processes preferred
• Comfortable working in a fast-paced, virtual care or telehealth environment
• Availability to work a fixed Monday/Tuesday schedule, approximately 16 hours per week

Benefits

• Work for a company that is truly making a difference in the world
• Remote work flexibility
• A caring, spirited, and experienced team
• An international work environment that embraces diversity and inclusion
• Be part of a growing startup where you have the opportunity to help shape the company
• In-person meetups
• Competitive compensation

Company Description

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. If you need accommodation during the recruitment process, please reach out to [email protected] . For more about what it’s like to work at Lavender, see our careers page: https://www.joinlavender.com/careers .