About Us

At Liveops, purpose drives everything we do. For more than 25 years, we’ve been redefining customer care, combining smart technology with a uniquely flexible, human-centered service model. As pioneers of the virtual contact center, we’ve built a global network of experienced, independent agents who deliver empathetic, brand-aligned support at scale. We believe great customer experiences aren’t outsourced, they’re outsmarted. Powered by innovation and guided by empathy, we stay agile, scale with confidence, and create meaningful human connections in an always-on world. Contract Opportunity We’re seeking an empathetic and performance-driven Healthcare Support Representative who is committed to representing brands with care, confidence, and professionalism. Opportunity Details Contract Type: Independent Contractor (1099) Location: Remote – *United States Schedule: Flexible, self-scheduled Why Partner with Liveops? Non-captive model: work with multiple carriers Warm inbound leads: no cold calling 100% Remote Opportunity Access to innovative technology and client programs Build your own business while delivering exceptional customer experiences Compensation: Contractors invoice and receive payment for completed services Independent Contractors are responsible for their own taxes and expenses

Requirements

Minimum of 1 year of experience in phone-based healthcare support for patients or providers Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes Strong verbal communication skills with the ability to effectively engage with diverse populations Ability to work independently and provide services in accordance with contractual expectations Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice Review the Liveops basic technology requirements Duties & Responsibilities Provide phone-based support to patients and/or healthcare providers Communicate clearly and professionally with individuals from diverse backgrounds Accurately document call details, interactions, and outcomes in multiple systems Navigate various software platforms simultaneously while assisting callers Deliver high-quality service with empathy, patience, and professionalism Maintain compliance with all guidelines, policies, and contractual obligations Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice Work independently to manage workload and meet performance expectations Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.

• The background check requires a non-refundable $25 processing fee paid directly to the background check vendor.
• Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY
• Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.