We are an early stage, Y Combinator-backed health tech start-up that uses generative AI to help automate the calls that providers' offices make to payors. We are looking for a Healthcare Operations Associate to join our small team on a full time basis. Join us as we help improve healthcare efficiency. You’ll work directly with the two founders to shape the direction of the start-up company. Our founders are graduates of Stanford, MIT and Harvard Business School and hold a PhD and PharmD. What You’ll Do

• Assist our generative AI-powered platform in making calls to payors
• Check call outputs for accuracy and completeness
• Check call recordings for quality
• Help train our AI technology by providing feedback and recommendations
• Take an entrepreneurial mentality to identify new opportunities
• Have a front row seat to a fast growing, early stage Y Combinator company

About You

• You have previous experience in insurance benefits verification, prior authorization and/or medical billing
• You have worked in healthcare for 2+ years
• You can execute a high volume of tasks with extreme accuracy, while balancing for speed
• You have strong communication skills
• You have strong attention to detail
• You can problem solve and provide recommendations for improvements
• You love learning quickly and are excited to try out new technologies, including generative AI
• You are excited about iterating quickly and solving complex problems in a rapidly changing environment of a small start-up
• You thrive in the flexibility of a remote working environment
• You enjoy building in a small, close-knit team with no bureaucracy
• You are able to work in compliance with HIPAA regulations and safeguard personal information
• You’re excited about the massive impact of improving healthcare efficiency

Preferred Qualifications

• PREVIOUS EXPERIENCE IN INSURANCE BENEFITS VERIFICATION, PRIOR AUTHORIZATION AND/OR MEDICAL BILLING. Or, previous experience as pharmacy technician or other health insurance background.
• 1-2 years of customer service, sales, or call center experience

If you’re interested, message us with a short intro, including up to 100 words on why you think you would be a good fit; your previous experience in insurance benefits verification, prior authorization, and/or medical billing; and a resume. If you were referred by someone, please feel free to include their name.