Esta é uma posição remota. Location: Remote – Portugal Contract: Full-time Schedule: Monday to Friday Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value? We’re hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup. Your Mission As a Retention Specialist, your focus goes beyond support — you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value. You will: Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset Identify churn risks and apply retention strategies to secure customer loyalty Promote platform features and upsell relevant services when appropriate Handle objections and turn negative experiences into commercial opportunities Deliver a premium customer journey that increases engagement and revenue Capture insights and feedback to improve retention strategies What You Bring Fluent German and English (C1/C2) Experience in customer service, retention, or sales (strong plus) Strong communication, negotiation, and objection-handling skills Commercial mindset with focus on results and KPIs Ability to thrive in a fast-paced, digital environment Compensation & Benefits Monthly Package: Base Salary: €920 Performance Bonus (up to €360) Language Allowance (German + English): €500 Meal Allowance: €10.20/day (~€214/month) Assiduity Bonus: €110 Flex Work Allowance: €60 What You Get 100% remote role within Portugal Permanent contract after 6 months Health insurance International and multicultural environment Real opportunities for career growth in sales and retention Schedule Rotating shifts between 07:00 and 18:00 Monday to Friday Data Privacy (GDPR) By applying, you consent to the processing of your personal data for recruitment purposes, in compliance with GDPR. Your data will be handled confidentially and used solely for application evaluation.