Note: The job is a remote job and is open to candidates in USA. CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting families at critical healthcare moments. They are seeking a Family Building Consultant to optimize customer satisfaction and drive sales in the fertility industry, demonstrating expertise in donor egg plan options and providing exceptional client service.

Responsibilities

• Educates families on their frozen donor egg plan options, empowering them to make informed decisions
• Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs
• Partners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their family
• Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy
• Enrolls clients in CRM and conducts follow-up calls to enable match
• Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management process
• Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package
• Combines business acumen with an effective sales process to engage customers and increase sales volumes
• Educates prospects and customers identifying, developing, and securing all relevant direct sale opportunities
• Utilizes up-selling, cross-selling, and add-on sales techniques per customer experience
• Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conduct
• Leverages knowledge of industry and product portfolio to meet customer needs
• Cultivates internal & external relationships that create sustained value
• Retains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization
• Manages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistance
• Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutions

Skills

• Excellent selling, influence, and closing skills
• Self-motivated and disciplined with a positive attitude and ability to work independently
• Excellent organizational, verbal, and written communication skills
• Strong focus on providing customers with superior customer experience
• Ability to work independently and as part of a team and displays high level initiative and commitment
• Agile, and adapts quickly to a fast-paced changing environment
• Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives
• 1-3 years of inside sales experience
• Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience required
• Healthcare, especially Fertility, experience preferred
• Bilingual French Speaking highly preferred
• Bilingual in French/English preferred

Benefits

• Medical coverage
• 401(k)
• Parental leave
• Fertility benefits
• Paid time off for vacation, personal, sick and holidays
• Multiple other perks and benefits

Company Overview