Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products.

As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products.

• Respond promptly to customer inquiries in French via phone, email, and chat.
• Provide technical support and troubleshooting assistance for iRobot devices.
• Guide customers through product features, usage, and maintenance advice.
• Document customer interactions and issue resolutions accurately in the database.
• Collaborate with internal teams to escalate complex technical issues.
• Stay updated on product updates, software changes, and company policies.

• Fluency in French (spoken and written) is mandatory; English proficiency is a plus.
• Experience in technical support or customer service, preferably in electronics or robotics.
• Strong problem-solving skills and a customer-oriented approach.
• Ability to work independently in a remote setting with excellent time management.
• Familiarity with CRM tools and support software.
• Excellent communication skills and attention to detail.
• Reliable internet connection and a suitable home workspace for remote work.