We are excited to announce an urgent hiring opportunity for a highly skilled and motivated Bilingual Financial Customer Service Representative to join our dynamic team at careerzynith. As a remote employee, you will have the flexibility to work from the comfort of your own home while being part of a collaborative and engaging environment. If you are a fearless individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About careerzynith

careerzynith is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with careerzynith

As an careerzynith employee, you can expect a range of benefits that will enhance your career and personal life. These include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to the organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

careerzynith and You

At careerzynith, we believe that our employees are the key to our success. We are inspired to deliver only the best in all that we do, and we are committed to making people's lives simpler, faster, and safer. As a Bilingual Financial Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company. At careerzynith, the sky is the limit! We believe in promoting from within and providing opportunities for growth and development.

Responsibilities

As a Bilingual Financial Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone to resolve their questions, issues, or concerns
• Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
• Calmly attempting to resolve and de-escalate any issues
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues

Qualifications

We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you will need:

• Bilingual Spanish/English required
• High School Diploma or GED required
• Must be over 18 years of age
• 6 months customer service experience minimum
• 6 months Call Center experience, preferred
• Ability to type 25 wpm
• Comfort with desktop computer system
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Work from Home Requirements

As a remote employee, you will need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Employment Type

This is a full-time position, and we are excited to welcome the right candidate to our team.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to hearing from you. Apply for this job