About the position This role exists to help customers clearly understand how the inspection service works and to ensure their first inspections run smoothly. You’ll lead service demos, help customers plan their first inspection cycle, and guide them through the early steps—from request submission to receiving their first reports. Success in this role means customers quickly understand the process and begin using the service with confidence.

Responsibilities

• Run service demos tailored to property managers’ workflows
• Walk prospects through real inspection reports
• Help new customers plan their first inspection cycle
• Lead kickoff calls and guide onboarding steps
• Explain scheduling, tenant coordination, and turnaround timelines
• Write clear follow-up notes customers can reference later
• Turn recurring questions into guides and simple documentation
• Share customer feedback that helps improve the process

Requirements

• Experience in a customer-facing role (customer success, onboarding, support, or implementation)
• Experience explaining workflow-heavy services or products
• Excellent spoken and written English communication
• Confidence leading demos or structured walkthroughs
• A tech-savvy, process-oriented mindset
• Strong organization and follow-through
• A patient, supportive approach with customers

Nice-to-haves

• Familiarity with property management workflows
• Experience with field services, inspections, or scheduling operations
• Experience creating onboarding documentation or FAQs

Benefits

• Fully remote contractor role
• Open to candidates across the Americas
• Work aligned with U.S. Central Time business hours
• PTO included
• Competitive USD compensation (based on experience)