Job Title: Helpdesk Analyst - 2nd Shift Job ID: 25-10652 Location: Remote Duration: 8 Months Contract Shift: 3PM - 11:30PM EST Description: Seeking a Helpdesk Analyst to provide advanced technical support for Epic EHR and clinical applications across 13 state-operated behavioral healthcare facilities. Role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability. Responsibilities:

• Support Epic applications, workflows, access, and integration issues
• Provide remote desktop support (computers, printers, mobile devices)
• Manage incidents via ServiceNow, ensure SLA compliance
• Assist with Epic account provisioning, role/security requests
• Collaborate with informatics, analysts, and technical teams
• Document procedures, provide user training, support go-live/upgrade events

Requirements:

• 2+ yrs Epic technical support in healthcare/clinical environment
• Proficient with ServiceNow or similar ticketing tools
• Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
• Epic certification and experience in Epic modules preferred.

Compensation: The hourly rate for this position is between $48.00-$50.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations. Contact: Raghu: [email protected] | URL: www.sunrisesys.com