Description

About the Role

We are looking for a highly engaging and facilitative Customer Success Facilitators to support customers in launching and growing our client’s AI-powered dropshipping businesses. This role is ideal for someone who excels at guiding, teaching, and coaching individuals through structured programs while ensuring a high-quality customer experience. The ideal candidate has strong facilitation skills, can confidently lead onboarding sessions, simplify complex concepts, and motivate customers to take action.

Key Responsibilities

• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure.
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization.
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners.
• Track customer progress and identify opportunities for intervention or additional support.
• Build strong customer relationships to drive engagement, retention, and success.
• Collaborate with internal teams to provide customer feedback and improve training materials.
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies.
• Support community engagement and facilitate discussions within coaching groups.

About Peak Support At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Requirements

• Proven experience in facilitation, training, coaching, or customer success roles.
• Strong presentation and public speaking skills.
• Excellent verbal and written English communication skills.
• Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred.
• Strong ability to create accountability and encourage action during live sessions.
• High level of integrity and accuracy in CRM documentation and process tracking.
• Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly.
• Strong organizational and follow-up skills.

Preferred Candidate Profile

• Background in training, learning & development, or coaching.
• Experience facilitating virtual workshops or webinars.
• Strong understanding of online business models, paid ads, and customer journey management.
• Passion for helping entrepreneurs succeed.