Foresters Financial is a company that focuses on providing financial services, and they are seeking a Disbursement Associate to manage disbursement processes. The role involves analyzing and processing disbursements, handling title changes, and responding to member inquiries to ensure customer satisfaction.

Responsibilities

• Examine all relevant documents to ensure legal and contractual requirements have been met in order to proceed with the request
• Input appropriate data onto appropriate system to generate worksheets and initiate the claim settlement cheque, transfer of funds and reactivations
• Authorize issuance of settlement and/or rollover cheques in amounts up to $50,000
• Complete any additional calculations required (i.e.: cash values, dividends, tax gains, withholding tax)
• Maintain pending file and undertakes follow up of any outstanding cases on a monthly basis
• Set up loan repayments, investigate and calculate loan audits
• Prepare new specification pages and makes any rider adjustments on partial surrenders
• Apply external rollover monies to certificates, notify member and verify tax source of funds
• Interpret all divorce decrees, bankruptcy, power of attorney forms to ensure validity of request
• Process monthly dividend run and reminder notices
• Assist and support other team members as required during vacation, absences and peak workload periods
• Achieve or improve on established SLA‘s while identify opportunities for process improvements
• Answer inbound service related calls regarding all aspects of processing business with Foresters
• Reach out to internal and external stakeholders as needed to retrieve outstanding requirements to complete transactions
• Assist other teams within Operations as needed
• Assist with user acceptance testing and projects when required
• Quality review and provide constructive feedback

Skills

• Related experience with knowledge of relevant state/provincial legislation
• Strong computer skills; accurate keyboarding with good basic knowledge of Word, Windows and Excel
• Excellent written and verbal communications skills
• Strong organization skills and flexible to demanding workload
• Knowledge of Foresters products
• Excellent math skills and demonstrated experience in making calculations; good attention to detail and accuracy
• Demonstrated strong customer service focus within a team environment
• Ability to work rotating shift times between the hours of 8:00am-8:00pm, and provide coverage on some Canadian Statutory holidays
• Knowledge of Vantage system an asset
• Participation in LOMA or other self development

Benefits

• Discretionary variable incentive plan

Company Overview