Responsibilities

Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system Identify customers’ needs to achieve customer satisfaction Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist

Requirements

Proficiency speaking and writing in Vietnamese and English Computer literacy Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards) Stable internet connection We offer Working for a dynamically growing company Trainee period Opportunity to work remotely 12 shifts of annual leave per year 8 shifts of sick leave per year Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)