Customer Support Specialist (Print-on-Demand)

About the Company

Our client is a Latvian-American startup based in Riga, a powerful print-on-demand dropshipping business that works across the biggest e-commerce platforms. They help aspiring entrepreneurs start their print-on-demand businesses by connecting them to a network of globally recognized print providers. Basically, merchants can create and sell unique products with their own designs without having to deal with end-to-end fulfillment. We are looking for a responsible and hard-working new team member to join our journey in taking over the print-on-demand industry. You will work in an international environment with cool teammates and a casual atmosphere. If you have excellent English communication skills, are a natural-born problem solver, and consider yourself a people person, this could be the place for you! What You'll Be Doing Communicating with customers through live chat and email. Helping merchants set up their online stores and create their first products, while providing them with all the necessary information regarding the platform and print-on-demand. Assisting merchants with order-related and account-related issues. Building and maintaining effective communication with existing and new customers, as well as Print Partners.

Requirements

Qualifications At least 1–2 years of experience in customer support, order processing, back-office operations, or a similar role. Experience in e-commerce, SaaS, print-on-demand, or online marketplaces is an advantage. Excellent written English communication skills. Strong customer service and problem-solving abilities. Exceptional attention to detail and accuracy. Strong organizational and time management skills with the ability to prioritize multiple tasks. Comfortable working with multiple systems and learning new technologies. Experience using Zendesk or similar customer support platforms is an advantage. Typing speed of at least 40 WPM with 90% accuracy is preferred.

Benefits

What We Offer ✔ Permanent Work-From-Home Job Opportunity ✔ Above-Industry Standard Compensation Package ✔ Premium Healthcare Coverage and Life Insurance ✔ Fun Monthly Employee Engagement Activities ✔ Opportunities for Learning, Personality Development, and Career Advancement