This is a remote position. Job Title: Banking Complaints Handler Location: Remote/Hybrid (As per project requirements) Target Start Date: July 2026 Contract duration: 3 - 6 Months Daily Rate: £250 (Inside IR35) Payroll provider: Rockford Payroll Info for Contingent Workers – Rockford Pay Deloitte Operations The Deloitte Associate (Contractor) Programme offers opportunities across industry and client projects, with Talent Community Advisors supporting future opportunities within the firm. The Role We are seeking experienced Complaint Handlers to join our burst capacity team supporting a leading Retail Banking Business As Usual (BAU) operations. This role involves managing inbound customer communications via email and calls, adhering strictly to internal complaint handling processes to resolve customer issues efficiently and effectively. Essential Skills and Experience Previous experience in complaint handling or customer service within banking or financial services. Strong communication skills, both written and verbal. Ability to follow detailed internal processes and guidelines accurately. Customer-focused mindset with problem-solving capabilities. Comfortable working in a fast-paced, high-volume environment. Experience with Banking complaint systems i.e. BMM, MWS, MMX

Key Responsibilities

Handle inbound customer complaints received through emails and calls. Follow internal complaint management procedures to investigate and remediate issues. Ensure timely and accurate resolution of customer concerns to maintain high service standards. Document all interactions and resolutions in line with compliance and audit requirements. Collaborate with internal teams to escalate complex issues when necessary.