Main responsibilities Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts Provide operational support including ticket creation, follow-up actions and handling daily client queries Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions Collaborate with the team to manage and resolve support tickets submitted by B2B users Identify opportunities to streamline workflows and contribute to continuous improvements Download, prepare and distribute customer reports on behalf of the Customer Success team

Requirements

At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment Experience managing compliance-driven processes (e.g. training subsidies such as FUNDAE) or working with regulated client requirements is a strong advantage Ability to collaborate cross-functionally and share insights to drive continuous improvement across Customer Success, Sales and Marketing teams Fluency in both English and Spanish Comfortable working with Microsoft Office and B2B CRM tools Strong communication skills with a proactive and positive approach Ability to multitask effectively, prioritise well and remain organised in a fast-paced environment Strong attention to detail and a solutions-oriented mindset Experience working with operational or Customer Success tooling such as CS platforms or ticketing systems is a plus Familiarity with the corporate learning or HR and L&D space About us Dear recruiters there is no need to edit this.