Employer Industry: Customer Service/BPO Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Chance to make a positive impact on customer satisfaction - Work in a dynamic and fast-paced industry - Engage with a diverse range of customers and inquiries What to Expect (Job Responsibilities): - Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner - Provide accurate information about products, services, orders, or general support requests - Resolve customer issues and complaints while ensuring high customer satisfaction - Update and maintain customer records in the system - Escalate complex or unresolved cases to the appropriate team What is Required (Qualifications): - Native Vietnamese speaker - Minimum Bachelor Degree or Diploma qualification - English level: B2 (Upper-intermediate) - Strong communication and interpersonal skills - Customer-oriented with good problem-solving ability How to Stand Out (Preferred Qualifications): - Previous experience in Customer Service / Call Center / BPO is an advantage - Experience handling inbound support is a plus #CustomerService #BPO #CareerOpportunity #ProblemSolving #CustomerSatisfaction We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply To this Job Company : Teleperformance Salary : Work from home