SmartRent is revolutionizing how people live and work with its innovative platform for the rental housing industry. They are seeking Customer Service Representatives to provide excellent support to a diverse user base, including Property Managers and Renters, while maintaining a friendly rapport as the company scales.

Responsibilities

• Answering calls from our customers and identifying initial issues
• Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools
• Identifying and tasking issues which require involvement from our Engineering team
• Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

Skills

• Prior customer service experience
• Excellent written and verbal communication skills
• An excellent work ethic and attention to detail
• Ability to multitask and handle customer issues over the phone, chat, email, and messaging
• Bilingual (Spanish)
• Prior experience taking calls directly from customers in a technical support capacity
• Experience with support ticket systems (we use Intercom)
• Knowledge of Enterprise Hardware/Software or SaaS Solutions
• Knowledge of Smart home devices and how to troubleshoot them

Benefits

• Medical, dental, vision, and life insurance with low deductibles and 75 6100% employer contributions
• Flexible and generous PTO (because we know how important work-life balance is)
• A competitive 401(k) with employer contributions
• Paid parental leave
• Discounted insurance plans for pets and legal services
• An employee stock purchase plan to help you invest in your future
• Additional discretionary and incentive payment considerations based on company and individual performance

Company Overview